Privacy

What you share

If you fill out the form on our Build page, you’re giving us your first and last name, phone number, email address, where the project would be, and a description of what you want to build. You can attach plans, drawings, or photos if you’ve got them.

What we do with it

We read it, consider it, and call you.

That’s the whole purpose of the form. What you send goes to the people who’d work on your project.

If the project moves forward, we may share relevant pieces of what you sent with an architect or engineer working on your plans. They get what they need to do the work, and nothing else.

Who sees it

Inquiries go to the owner, to the two people who run our administration and marketing, and to our build directors. They also keep it in JobTread, where only our own team can see it.

What we never do

We don’t sell your information. Our business model is building homes.

The files you send

What you send, attachments included, is kept in three places: on our website's server, in the email that reaches our team, and in JobTread, the software we use to run our projects. Links to the attachments on our website are randomly generated and long, so they're not something anyone could find by guessing or by browsing the site. We don't publish them, link to them, or let search engines index them.

If you’d rather not upload anything, the form works fine without it. You can always send plans later, or hand them to us in person.

Email and phone

We call everyone who fills out the form, within the week. We don’t send marketing texts.

We may also add you to an occasional email from Ryan Pros. It isn’t frequent, and every one of them carries an unsubscribe link that works. We send it through MailerLite, so your email address is stored with them as well as with us.

What our website gathers

Google Analytics tells us how many people visit, which pages they look at most, and roughly what part of the world they’re in. It counts every visit, including from browsers set to ask for no tracking.

Our website stores a random number in your browser so it can tell a first visit from a return one. It isn’t your name or anything you typed, and clearing your browser’s site data removes it.

We note how far people get through the Build form, so we can fix anything that trips them up. We don’t record what’s typed unless you send it.

Two project pages include videos from YouTube. Their preview images load from YouTube as you scroll to them, and YouTube's privacy-enhanced player sets nothing in your browser unless you press play.

That’s all of it. There are no ad trackers here, and nothing that follows you to other sites.

How our website reaches you

Our website runs on SiteGround and reaches you through Cloudflare, which speeds up pages and screens out attacks. Like any network in between, Cloudflare sees your IP address and the page you asked for.

How long we keep things

We keep inquiries. A custom home is a long decision, and people often come back to us a year or two after the first conversation. When they do, we’d rather still have the notes.

Google keeps our website’s visit numbers for 14 months, then deletes them.

Your information is yours

Write to team@ryanpros.com and we’ll tell you what we have, fix anything that’s wrong, or delete all of it.

When this page changes

If we start doing something new with your information, we’ll change this page and update the date below.